ONYVA Privacy Policy

Last updated: Oct-2025

Your privacy matters to us. This policy explains how ONYVA (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or make a pre-order.

1. Information We Collect

We may collect:

Your name, email address, phone number, and delivery address
Payment-related information (processed securely through our payment partner)
Website usage data (through analytics tools such as Google Analytics and Meta Pixel)

2. How We Use Your Information

We use your data to:

Process and confirm your pre-order
Send you updates about production, delivery, and promotions
Improve our website and customer experience
Comply with legal or regulatory obligations

3. Data Protection and Security

Your data is stored securely and only accessible to authorized ONYVA team members and trusted service providers (e.g., payment and logistics partners). We do not sell or rent your personal data to any third party.

4. Cookies and Tracking

We use cookies and analytics tools (Google Analytics and Meta Pixel) to understand user behavior and improve our marketing. You can manage cookie preferences in your browser settings.

5. Email Communications

By pre-ordering or subscribing to updates, you consent to receive emails from ONYVA. You can unsubscribe anytime using the link in our emails.

6. Third-Party Services

We may use third-party services to process payments, deliver products, and run ads. These providers comply with their own privacy and security standards.

7. Your Rights

We understand plans can change, but due to our made-to-order process, cancellations cannot be refunded once the pre-order is placed.

If you need to make changes (for example, to your color choice or delivery details), please contact us at support@onyvabikes.com and we’ll do our best to accommodate before production starts.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about your pre-order, reach us at:

support@onyvabikes.com